Terms of Service

1. Our services

re:fabrika provides digital agency services including web and software development, design, and digital marketing. The specific scope, deliverables, timeline, and fees for any engagement are defined in a separate proposal, statement of work, or written agreement ("Service Agreement") between you and us.

2. Quotes and proposals

Quotes and proposals are valid for the period stated within them. A project is confirmed once you accept the proposal in writing and, where applicable, pay the agreed deposit.

3. Fees and payment

Unless otherwise agreed in writing:

• Project fees and payment milestones are set out in the applicable Service Agreement.
• A deposit may be required before work begins.
• Invoices are due within the period stated on the invoice.
• Payments are processed securely through our payment provider.
• Fees are exclusive of any applicable taxes unless stated otherwise.

4. Client responsibilities

To deliver our services effectively, you agree to:

• Provide accurate information and the materials we need in a timely manner.
• Review deliverables and provide feedback within the agreed timeframes.
• Ensure you own or have the right to use any content you supply to us.

5. Intellectual property

Ownership of final deliverables transfers to you upon full payment of all related fees, unless otherwise agreed in writing. We retain the right to display non-confidential work in our portfolio and marketing materials unless you ask us in writing not to. Any third-party assets (such as fonts, stock media, or licensed software) remain subject to their own licences.

6. Revisions and scope

The number of revision rounds included is defined in the Service Agreement. Work that falls outside the agreed scope may be quoted and billed separately as additional work.

7. Cancellation and refunds

Cancellation and refund terms are described in our Refund & Cancellation Policy, which forms part of these Terms.

8. Warranties and liability

We provide our services with reasonable skill and care. To the maximum extent permitted by law, our total liability arising out of or in connection with any engagement is limited to the fees paid by you for the services giving rise to the claim. We are not liable for indirect or consequential losses.

9. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party and to use it only for the purpose of the engagement.

10. Termination

Either party may terminate an engagement in accordance with the terms of the Service Agreement and our Refund & Cancellation Policy. Fees for work performed up to the date of termination remain payable.

11. Governing law

These Terms are governed by the laws applicable at our place of business. Any disputes will be subject to the jurisdiction of the competent courts in that location.

12. Contact us

Questions about these Terms can be sent to:

• Refabrika Technologies LLC
• 7901 4th St N # 26088, St. Petersburg, Florida 33702, United States
• Email: [email protected]
• Phone: +1 727 301 79 80